Call Center Solutions
for Your Business
is our Business
Syntration Tele Response is the seamless bridge between your customer base and your brand.
Businesses are under pressure to provide valuable and productive customer experiences while keeping up with the rapidly changing business climate. You can’t afford a missed call or a dissatisfied prospect. Let us help you build your brand and secure customers for life.
You know your customers better than anyone else. We believe that when your customers are speaking to us, they need to have the same high-quality experience that they would have if they were speaking directly to you. That’s what synergy is all about. It’s why we go the extra mile to really get to know you and your business, so we can create custom solutions that are uniquely suited to give your customers exactly what they need. With over thirty-five years of experience providing inbound contact center solutions for Fortune 500 companies and industry leaders, we know what it takes to achieve that type of synergy. We make it happen every single day. In fact, it’s our business.
O n e W o r d — S Y N E R G Y.
With the Syntration Tele Response Team on your side, you can rest assured that your call center partner is working for you.
Syntration Tele Response WIN-WIN Philosophy
Call Center Services
Do you need an expert?
From the beginning, we focus on your end goal.
Many of our clients need more than a name and a number; they need an expert. They need a partner who is an extension of their business. The Syntration team will work with you, learn from you, and develop a customized program centered around your customer’s engagement. We will collaborate with you to make every interaction with your team and your clients matter. We will work efficiently and effectively to nurture your brand.
By outsourcing some or all of your call center functions to Syntration, you reduce operating expenses, gaining a higher ROI and saving money on computers, phones, payroll, and benefits. Staffing for peak times, after hours, and weekends has financial disadvantages. Outsourcing can curb these issues and lead to higher productivity.
Shared or Dedicated Agents
If your call volume does not require dedicated agents, a shared agent solution is a great choice for you. In a shared environment, you only pay for the time agents are working on your account. These agents will be shared among other accounts like yours. Agents are trained on the dynamics of your account and can work in your systems as needed.
For those businesses with higher call volume, specialized skills, or multiple systems, a dedicated agent solution is an excellent option. Dedicated agents are billed by the hour and their time is completely focused on your account and customers. VPN access can be implemented to gain access to your systems, and all agents receive extensive training on your policies and procedures.
Our unique staffing model provides advantages
that we pass on to you.
You benefit from our unique approach
Hotline services are customized and scalable to the size, needs, and goals of your company.
Our team of professionals will answer calls, record and store calls for ten years, and report information to you based on the policies and regulations you determine. Syntration handles your employee needs, while you and your team focus on your core mission.
Our answering services provide professional, courteous, and highly trained agents to answer your calls live, take a basic or customized message, and deliver that message to your company via your preferred contact method.
No matter how large or small your business is, we customize our services to meet your needs.
Answering service solutions are provided to you using shared agents. By using a pool of shared agents, who not only work on your account, but accounts similar to yours, you benefit from a large staff at your disposal 24/7, but you only pay for the time they are handling your business.
Industries We Serve
Let our industry expertise go to work for you and your brand.